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Misleading advertising? – The Sporting Gentleman
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Have you ever felt taken advantage of and got way too emotional about it. That’s where I am now. I think I felt guilty spending so much money on such a frivolous thing and when what I received looked so cheap a wound was opened.
I admit it was an impulse purchase, but the image of this Flask looked so cool I had to have it, despite the exorbitant price. The embossed customized initials were a great part of the appeal. So, I jumped in and ordered one. Much to my dismay, when the item arrived there was no embossed initials, only a cheap looking print. For $125 you can’t afford to Hand Stamp???
I tried returning it for a refund, but the form allowed no way to explain my reason. This was the reply:
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I should have read the fine print that says the initials may not look like what was pictured. Who reads the fine print? If they know their product is not what is pictured, why not show an accurate image of what to expect to avoid misleading people?
Shortly after my rejection letter I got a request from TSC to provide feedback on the item. This was my opportunity to take out my vengeance on the perpetrators of this crime.
Then comes a more nicely crafted email from “Team TSG” confirming the rejection of my request and inviting me to contact them with any questions. So I responded with a copy of my feedback and a comparison photo. A very sporting exchange ensued.
Here is their explanation:
Well, hi, Tom. Thanks for the reply! Very nice of you to share.
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Tom – So happy to hear from you again! While we would have been more than happy to offer a solution in this case – being called “Sporting As***” is not going to light the fire of support from us. And as actual Sporting Gents™, we would agree that they have honor, but they also have manners and treat others with respect. Sometimes we’re willing to say that all folks are not our folks – and that’s okay.
Oh, and we learned how to share images as well. Here’s one from our website with three places clearly mentioning our disclaimer. Please also include this in your blog and don’t forget the bolded and center-front “fine print” you so eloquently reminded us of – all three of them which are clearly shown here:
Picture of their website image saved as “Tomniceguy.png”
All the best to you, sir.
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| I had to chuckle about their comment “we learned how to share images as well” considering the issue at hand.
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- Was writing this blog a form of therapy to help me let it go? Absolutely
- Did I unintentionally offend Team TSG by saving my comparison photo image as “sporting asses.” It wasn’t intended for them when I first saved it, but I can see how they took it that way. Didn’t help my cause.
- Did I spend WAY too much time on this stupid thing? Yes
- Did I get emotional over a small thing and overreact? Yes
- Do I feel a little embarrassed? Yes
- Should TSG use the manufacturers photo that misrepresents what you’re buying? No
- Do they absolve themselves with the disclaimers in the product description? Maybe, but who reads the details when you are buying what is depicted in a photo which should speak for itself.
- Will I be as proud as I thought I would showing off my fancy new flask? No
- Had I ordered directly from Clayton & Crume would I have got what I expected for the same price? Apparently
- Will I still use it? Probably
- Was this a good distraction while I am quarantined due to Covid? You betcha!
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